Refund policy

We stand behind the quality of our products and want you to love Fiber Wild as much as we do. That’s why we offer a 100% Satisfaction Guarantee.

If you're not completely happy with your first order, let us know within 30 days of delivery and we’ll provide a full refund—no questions asked.

To request a refund, simply email us at info@gofiberwild.com with your order number and reason for return. Please note, this guarantee applies to first-time purchases only and is limited to one refund per customer.

We appreciate your trust in Fiber Wild and are committed to making things right.

For international returns, the customer is responsible for obtaining their own return shipping label and the costs associated.

Once your returned package arrives at our warehouse, please allow 10-15 days for our team to process your return and issue a refund or store credit.

Refunds:

We will notify you once we’ve received your return, and you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Damages and issues:

Please look over your order when you receive it and contact us immediately by sending a picture of the issue to info@gofiberwild.com if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Any return made without first contacting info@gofiberwild.com will be considered an unauthorized return and can not be refunded.

Please contact us at info@gofiberwild.com with any return questions. We’re here to help.